Shipping Policy

Last Updated: November 15, 2026

Thank you for shopping with Luvunelle Jewels! ♡ We are committed to providing a smooth and reliable delivery experience. This policy explains how we process, ship, and deliver your orders.

Order Processing

All orders are typically processed within 1 business day, excluding weekends and public holidays.

Orders placed after noon, on weekends, or during public holidays may begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

During busy promotional periods, processing times may occasionally be extended.

Shipping Methods & Delivery Times

We offer fast and reliable shipping to our customers.

Estimated Shipping Time: 2–4 Business Days

Delivery estimates begin once your order has been shipped and do not include order processing time.

Please note that delivery times are estimates and are not guaranteed. Shipping may occasionally be affected by weather conditions, carrier delays, holidays, or other circumstances outside our control.

Shipping Costs

We offer FREE standard shipping on eligible orders to Canada and the United States.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

There are no hidden shipping fees charged by Luvunelle Jewels.

Customs, Duties & Taxes

Orders shipped internationally may be subject to customs duties, import taxes, or additional handling fees depending on the destination.

If applicable taxes and import charges are collected at checkout, those collected amounts will not be charged again upon delivery.

If import duties or taxes are not collected at checkout, customers may be responsible for paying them before or upon delivery, unless otherwise stated.

Order Tracking

Once your order ships, we will send you a confirmation email containing your tracking number and tracking link, where available.

You can also track your order through our website:

Track Your Order

Please allow 24–48 hours for tracking information to update after your order has been dispatched.

Shipping Destinations

We currently ship to:

• Canada

• United States

Shipping availability and estimated delivery times may vary depending on your location.

Packaging

Every Luvunelle Jewels ring is carefully packaged in its own fairytale-inspired storybook jewelry box.

For promotional bundles, including our Buy 1 Get 2 FREE and Buy 2 Get 3 FREE offers, each ring comes with its own individual jewelry box.

We take care when preparing orders to help ensure your jewelry arrives safely.

Address Accuracy

Please ensure that your shipping information is complete and accurate before placing your order.

If you notice an error in your shipping address, contact us as soon as possible.

We will do our best to update your information before your order ships. However, changes cannot be guaranteed once an order has been processed or dispatched.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or significantly delayed, please contact our customer support team.

We will help investigate the issue with the shipping carrier and work toward an appropriate resolution.

If your order arrives damaged, please provide your order number and photographs of the affected items or packaging.

Your rights under applicable consumer protection laws remain unaffected.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We may be able to accommodate changes before your order has been processed or shipped.

Once an order is in transit, we are generally unable to modify or cancel the shipment.

Eligible refunds will be processed according to our Return & Refund Policy and applicable consumer protection laws.

Contact Us

If you have questions regarding shipping, tracking, or delivery, please contact our customer support team.

Luvunelle Jewels

Email: marcusoleg12@gmail.com

Website: https://luvunelle.myshopify.com

Order Tracking: https://luvunelle.myshopify.com/apps/17TRACK

Please include your order number when contacting us about an existing purchase.

Luvunelle Jewels ♡

A Little Magic, A Lot of Love.

Thank you for choosing Luvunelle Jewels. We look forward to delivering a little magic to your doorstep!