Refund policy

Return & Refund Policy

Last Updated: November 15, 2026

Thank you for shopping with Luvunelle Jewels! ♡

We want every purchase to feel special. Your satisfaction matters to us, and we are committed to making your shopping experience as smooth and enjoyable as possible.

Please review our return and refund policy below.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of the delivery date.

To qualify for a return, your jewelry must:

  • Be unused, unworn, and in its original condition.

  • Have no scratches, damage, discoloration, or signs of wear caused after delivery.

  • Be returned with its original storybook jewelry box and included packaging.

  • Include proof of purchase or an order confirmation.

Jewelry that does not meet these requirements may not qualify for a discretionary return.

Your statutory consumer rights remain unaffected.

2. Bundle Offers & Free Rings

Luvunelle Jewels occasionally offers special promotions, including:

  • Buy 1 Get 2 FREE: Receive three rings for the price of one.

  • Buy 2 Get 3 FREE: Receive five rings for the price of two.

For returns involving promotional bundles:

  • All rings included in the original bundle, including complimentary rings, must be returned to receive a full bundle refund.

  • Each ring must meet our return eligibility requirements.

  • All original storybook jewelry boxes must be included.

  • If you wish to return only part of a bundle, please contact us before shipping anything back.

Partial returns may result in an adjusted refund based on the promotional pricing and items retained. We will explain any adjustment before you proceed.

We do not provide cash refunds for complimentary rings.

These conditions do not limit remedies required by applicable consumer protection laws.

3. Adjustable Ring Sizing

Our rings feature an adjustable design intended to accommodate different finger sizes.

Customers should adjust their rings carefully to avoid unnecessary pressure on the jewelry.

Damage caused by excessive bending, improper adjustment, or misuse after delivery is generally not eligible for a discretionary refund.

If your ring arrives defective or its adjustable mechanism does not function properly, please contact us for assistance.

4. How to Request a Return

To request a return, please follow these steps:

  1. Contact our customer support team through our Contact Us page.

  2. Include your order number and the reason for your return.

  3. Wait for confirmation and return instructions.

  4. Carefully package your jewelry in its original storybook box.

  5. Ship the return to the address provided by our support team.

Please do not send returns without contacting us first.

Returns sent without prior authorization may be delayed or refused where permitted by law.

5. Return Shipping Costs

For change-of-mind returns:

  • Customers are responsible for return shipping costs.

  • Original shipping charges are generally non-refundable unless otherwise required by law.

  • We recommend using a tracked shipping service.

If your order arrives damaged, defective, or incorrect due to an error on our part, we will cover reasonable return shipping costs where applicable.

We are not responsible for return packages lost in transit due to inadequate packaging or shipping arrangements, except where required by law.

6. Refunds

Once your return has been delivered to us, we will inspect the returned items.

You will receive a notification confirming whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method.

  • Refunds will reflect any applicable bundle adjustments disclosed to you.

  • Original shipping charges may be excluded where permitted by law.

  • Payment processing times may vary depending on your bank or payment provider.

Please allow 5–10 business days after refund issuance for the funds to appear in your account, although some financial institutions may take longer.

7. Damaged, Defective, or Incorrect Items

We carefully prepare our orders and want your jewelry to arrive in excellent condition.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the affected product or packaging.

After reviewing your request, we will provide an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

No restocking fee will apply to approved claims involving defective products or errors on our part.

The suggested 7-day reporting period does not limit any legal rights that apply beyond that period.

8. Damaged Storybook Packaging

Each Luvunelle Jewels ring is presented in its own fairytale-inspired storybook jewelry box.

If your jewelry box arrives scratched, torn, crushed, or otherwise damaged during shipping, please contact our customer support team with photographs.

Depending on the circumstances, we may offer an appropriate solution, such as replacement packaging or another suitable remedy.

If the packaging damage affects your rights under applicable consumer protection laws, those rights will be respected.

9. Exchanges

We may offer exchanges for eligible products, subject to availability.

To request an exchange:

  1. Contact our customer support team.

  2. Provide your order number and the reason for your exchange.

  3. Follow the instructions provided by our team.

Customers are generally responsible for shipping costs associated with preference-based exchanges.

If an exchange is necessary because of a defective or incorrect item, we will provide an appropriate resolution without charging fees prohibited by law.

10. Non-Returnable Items

The following items are generally not eligible for discretionary returns:

  • Jewelry that has been worn or used.

  • Items damaged through misuse or improper handling after delivery.

  • Products returned without required original packaging.

  • Gift cards.

  • Items returned outside the 30-day return window.

  • Final-sale items, where legally permitted.

Nothing in this policy excludes or restricts consumer rights that cannot legally be waived.

11. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

In that case, you may request a return in accordance with this policy and your applicable consumer rights.

12. Return Inspections

All returned products are subject to inspection.

Luvunelle Jewels may decline discretionary returns that do not meet the eligibility requirements stated above.

If there is an issue with your return, our customer support team will contact you with additional information.

All return decisions remain subject to applicable consumer protection laws.

13. Contact Us

If you have questions about returns, refunds, exchanges, or damaged items, we're here to help.

Luvunelle Jewels

Email: info@wilproglobal.com

Website: https://luvunelle.myshopify.com

Please include your order number when contacting us about an existing purchase.

Luvunelle Jewels ♡

A Little Magic, A Lot of Love.

Thank you for choosing Luvunelle Jewels. We hope every piece brings a little extra magic to your day.